Shipping
Shipping costs within Germany
Within Germany, shipping costs are capped at 12.95 € (excluding islands). Once payment has been received in our account, the goods will be shipped to you. You will then receive the goods from GLS as quickly as possible. To ensure the fastest possible delivery, we recommend using PayPal or instant bank transfer as your payment method. The exact delivery times can be found directly with the product. Within Germany, the delivery time is usually 2-5 working days. We ship our parcels with GLS, so deliveries to DHL packing stations and post offices are not possible. Further information about your delivery options with GLS can be found here. All shipments are insured against loss, damage and theft during transport. We cover these costs for you.
After PayPal and instant bank transfer, prepayment is the fastest way to ensure that your order is shipped as quickly as possible. We will arrange for the goods to be shipped once the money has been credited to our account (please note that the duration of a bank transfer can vary from bank to bank).
Pick-up:
Would you like to pick up your goods directly from us? We also offer this option. After receipt of payment, the goods will be ready for collection within 2 working days.
forwarding agency dispatch:
For items delivered by a shipping company, it is essential that you provide a valid telephone number. The shipping company requires this number in order to arrange a delivery date with you.
Please ensure that you can be reached at the telephone number provided. If delivery is not possible due to lack of availability and the goods are returned to us, we reserve the right to charge the customer for the costs incurred (e.g. return transport and re-shipping costs).
The shipping costs in the GER are 49.95 €.
Shipping costs Austria, Belgium, Netherlands, Luxembourg and Switzerland
Shipping costs of up to €15.95 apply. If you would like your order delivered to Switzerland, you can conveniently place your order via the following Link.
Shipping costs to other countries
If delivery is to be made to another country, please contact our service team at service.pvg@pvg-direkt.de.
Further information on delivery
Has your order still not arrived after more than 5 days and has not been delivered to your neighbours either? In this case, we kindly ask you to contact us so that we can discuss how to proceed. Please send an email to service.pvg@pvg-direkt.de or use the contact form.
return
Please inform us in advance of your return so that we can take the necessary steps. We will use the same payment method for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
You shall bear the direct costs of returning goods that can be sent by parcel post.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.
For further information, please refer to our Terms and Conditions.